Shipment and returns Italy
Shipping costs and delivery times in Italy
For shipments to Italy we use the DHL Express Courier, the shipping cost is €. 8.00, for packages weighing 0-3 kg, € 10.00, for packages weighing 3-5 kg and Free for orders equal to or greater than € 89.00 (excluding promotion periods with free Italian shipping).
The delivery times are 24/48h (unless unforeseen by the shipper) and we provide, for all shipments, a number trackingto keep the shipping process under control. In addition, for shipments to Italy, we give the possibility to pay on delivery with a surcharge of € 5.00 and, if the customer requests it, also the insurance of the package, with an additional surcharge of 10,00 €.
Right of withdrawal
The customer has the right, within 10 days of receipt of the ordered goods, to withdraw from the order without specifying the reasons. Withdrawal must be done in writing (e.g. by fax or email). The deadline begins with the receipt of these directives in written form, Once the return has been agreed the goods must be shipped within the time allowed by law. Attention : For items marked on the pages as handmade products on request and tailored to the law there is no right of withdrawal.
For the maintenance of the deadline, it is sufficient to send the withdrawal in a timely manner. The withdrawal must be addressed to:
Hats & Brother's Srl
Via Antiche Mura, 29
25019 Sirmione (Bs)
Consequences of withdrawal
In the event of an effective withdrawal, the services received by both parties must be returned. If the rejected goods are in a worse state, the customer must possibly compensate for the respective value. To avoid this, it is recommended to examine the goods for possible defects before putting it into use – as would have been possible in a store. The customer must not make any compensation if the deterioration has arisen from the proper use of the goods. The customer must bear the costs of reshipment, The seller must fulfill his commitments to refund payments within a limit of 30 days after sending the declaration of withdrawal and in any case not before receipt of the returned product. For the customer, the deadline begins with the sending of the withdrawal or with the return of the goods; for the seller, the deadline begins with the receipt of both the withdrawal and the returned goods.
As per the law, there is NO right of withdrawal for all products on request and tailor-made and customized.